Support

 

Support (SkyClimber)

Need help with SkyClimber? Contact us and we’ll get back to you as soon as possible.

When you email support, please include:

  • Your device model (e.g., iPhone 13)

  • iOS version

  • SkyClimber version (from App Store page or in-game if shown)

  • What you were doing when the issue occurred

  • A screenshot or short screen recording (if possible)

Common Issues

1) No sound or music

  • Check the in-game Music/SFX toggles

  • Increase device volume and check silent mode

  • Restart the game

2) Lag or crashes

  • Close other apps and restart the device

  • Update iOS and update SkyClimber to the latest version

  • If it continues, email support with steps to reproduce

3) Lost progress / high score
SkyClimber saves progress locally on your device. If you reinstall the app, switch devices, or clear app data, your local progress may be lost.

4) Cosmetics not unlocking

  • Ensure your game is updated

  • Confirm you have enough gems/currency (if enabled)

  • If it looks incorrect, email support with a screenshot

Refunds / Purchases (if applicable)
All purchases and refunds are handled by Apple. If you need a refund, use Apple’s purchase support flow.

Privacy
Privacy Policy: https://skyclimberblog.blogspot.com/2026/02/privacy-policy.html

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Privacy Policy

  Privacy Policy (SkyClimber) Effective Date: 23 Feb 2026 SkyClimber (“the Game”, “we”, “us”) respects your privacy. This Privacy Policy explains what information is handled when you use SkyClimber on iOS and how it is used. 1) Information We Collect A. Information you provide SkyClimber does not require an account and does not ask for your name, phone number, address, or other personal details to play. If you contact support, you may provide information such as your email address and the content of your message (including screenshots you choose to share). B. Information stored on your device (local data) To make the game work, SkyClimber stores certain gameplay and preference data locally on your device, such as: High score Gems/currency (if used in your build) Selected cosmetics (color/face) Music/SFX settings Basic game preferences This local data stays on your device and is used to run the game and remember your settings. C. Automatically collected technical data (only in cert...
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